Privacy Policy

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1. Introduction

Military Claims Support (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Who We Are

Military Claims Support is a specialist service providing guidance and support to current and former members of the UK Armed Forces and their families in connection with compensation, pension, and benefits claims.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller in respect of personal information collected through this website.

3. Information We Collect

3.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

Complete a contact or enquiry form
Register for our services
Request a callback or consultation
Submit documents or supporting evidence
Correspond with us by email, telephone, or post

This information may include:

Full name and date of birth
Contact details (address, telephone number, email address)
Service history and military records
Medical and health information relevant to your claim
Financial information where relevant to your case
National Insurance number

3.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address and browser type
Pages visited and time spent on each page
Referring website or search terms
Device type and operating system

This information is collected using cookies and similar technologies. Please see Section 9 (Cookies) for more information.

4. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our claims support services
To assess and progress your claim or enquiry
To communicate with you about your case
To verify your identity and eligibility for services
To comply with our legal and regulatory obligations
To improve and personalise your experience on our website
To send you service-related communications and updates
To respond to your enquiries and provide customer support

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

Contract: Processing is necessary to perform the services you have requested from us.
Legal obligation: Processing is necessary to comply with our legal and regulatory obligations.
Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services and maintaining security, provided these are not overridden by your rights.
Consent: Where we rely on your consent, you have the right to withdraw it at any time.

Where we process special category data (such as health or medical information), we rely on your explicit consent or on the basis that processing is necessary for the establishment, exercise, or defence of legal claims.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

With government bodies such as the Ministry of Defence (MOD), Veterans UK, the War Pensions Scheme, or the Armed Forces Compensation Scheme (AFCS) where necessary to progress your claim
With medical experts, solicitors, or other professionals instructed to assist with your case, with your knowledge and consent
With our IT and administrative service providers who process data on our behalf, subject to appropriate data processing agreements
Where required by law, court order, or regulatory authority
In connection with a business transfer or merger, where data would remain subject to equivalent privacy protections

7. International Transfers

We primarily store and process your data within the United Kingdom. Where data is transferred outside the UK, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general, we retain client case files for a minimum of six years following the conclusion of a matter. Where claims involve ongoing medical conditions or long-term pension entitlements, we may retain data for longer periods as required.

When your information is no longer required, we will securely delete or anonymise it.

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device when you visit our site.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
Preference cookies: Remember your settings and preferences

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

10. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct inaccurate or incomplete data.
Right to erasure: In certain circumstances, you may request that we delete your data.
Right to restrict processing: You may ask us to limit how we use your data.
Right to data portability: You may request your data in a structured, commonly used format.
Right to object: You may object to processing based on our legitimate interests.
Rights related to automated decision-making: We do not make automated decisions that significantly affect you.

To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within one month. We may need to verify your identity before processing your request.

11. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include secure data storage, encrypted communications, and access controls limited to authorised personnel.

However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a complaint about how we handle your data, please contact us:

Military Claims Support

Email: [insert email address]

Telephone: [insert telephone number]

Address: [insert postal address]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection: